Partner Story

Primary ICT Support

MSP scaling business and security services with Barracuda RMM

About Primary ICT Support

Founded in 2006, Primary ICT Support takes away the burden of technology for its customers, allowing them to harness the creative and dynamic environment of a well managed ICT infrastructure, but with none of the hassle. Founder and owner James Watson prides Primary ICT Support on its ability to “become the trusted IT support team of every customer we work with, by providing an efficient, stable, and cost effective network for all our users.’’

MSP Challenge

  • Clients waiting up to a week for support
  • Growth of client businesses meant they were increasingly difficult to manage
  • Inability to scale at the rate required by demand


  • Incorporated the Help Desk Operational Accelerator from Barracuda RMM for remote support service
  • Site Security Assessment highlighted vulnerabilities
  • Mass management and monitoring in one simple platform, picking up on security concerns


  • Driving new business opportunities through the awareness of vulnerabilities
  • Ability to take on bigger clients, tackle bigger projects and think bigger than ever before
  • Managed Service RMM allows more time to consider the clients taken on

Barracuda RMM takes MSP to new heights

Thanks to Barracuda RMM, we’re able to take on bigger clients, tackle bigger projects and think bigger than we ever did before.”

James Watson, Founder and Owner, Primary ICT Support

Get Started With Barracuda MSP Today