Partner Story

Phase 4 Computers

MSP gains competitive edge, wins new business with Barracuda RMM

About Phase 4

Located in UK’s historic town of Harrogate, Phase 4 Computers has served the IT and security needs of the local community for more than 20 years. With a focus on small businesses, from hair salons to freight companies, the company has continued to keep pace with customers’ changing needs. Founder and director Rich Forth explains, “As a two-person team, we are proud of the fact that we can still be very responsive to any type of IT challenge, and at the same time, take the time to provide personalized service. This has paid off in client referrals and enabled us to continue to grow our business.”

MSP Challenge

Phase 4 Computers needed a proactive solution that could help deliver managed security services efficiently and at a low cost to their customers.

Solution

Phase 4 chose Barracuda RMM for its:

Diagnostic and insight capabilities, which helped the MSP’s efficiency in monitoring client systems
Asset management feature to track every device without an in-person visit to the customer’s site
Ability to schedule new patches at optimal times for the client’s business operations

Results

Through their use of Barracuda RMM, Phase 4 has been able to:

Effectively compete with larger service providers and win new business
Improve efficiency by 80 percent and proactive response by 100 percent

Barracuda RMM drives MSP's efficiency and value for its customers

We can spot problems and remediate much more quickly. We have reduced the average repair time from days to hours and we have better visibility.”

Rich Forth, Founder and Director, Phase 4 Computers