Partner Story

IT Scotland

Barracuda MSP powers productivity for IT Scotland with RMM solution

About IT Scotland

IT Scotland was founded on the principles of providing customer satisfaction driven IT support and services for the region’s businesses, allowing its customers to outsource their IT and better focus on mission-critical operations. Today, the managed services provider (MSP) continues to offer bespoke services for its varied and growing customer base. IT Scotland found itself in dire need of a remote monitoring and management system that would allow it to stay on top of the numerous businesses it supported and the state of its individual environments.“We found ourselves getting busier and busier, and staying on top of all our clients was proving to be a time-consuming task,” commented Kenny Wong, Managing Director at IT Scotland. “We needed a solution that was going to allow us to better manage our time and continue delivering the customer-first experience we pride ourselves on.”

MSP Challenge

IT Scotland were looking for a solution that would allow them to better manage their time and continue delivering the customer-first experience that they pride themselves on.

Solution

IT Scotland switched to Barracuda RMM because of its:

Easy set up
User-friendly interface
Reporting capabilities

Results

By utilizing Barracuda RMM, IT Scotland can now:

Focus on things that will help them grow
Provide their customers with the customer service they deserve
Work more time efficiently across their business

Barracuda RMM migration makes for seamless transition

Barracuda RMM’s migration and onboarding was a very smooth experience. After the initial training tutorial, we quickly began rolling it out to our customers. Within a couple of weeks, we were using Barracuda RMM for our entire customer base.”

Kenny Wong, Managing Director, IT Scotland