Partner Story

DIS Computers

MSP improves threat detection by over 60 percent using Barracuda RMM

About DIS Computers

Located between Cleveland and Akron, Richfield-based DIS Computers has been providing IT and security services for small businesses and enterprises in northeast Ohio for more than 27 years. With 90 percent of its business dedicated to managed services, Founder and President Robert Najjar says the company’s success is largely due to the team’s passion for customer service. “Our customer retention rate is 99.9 percent and this reflects our focus on doing everything we can for our customers and building long-term relationships,” notes Robert. “With the competition in our market, this also says a lot about the quality of service we provide and our ongoing commitment.”

MSP Challenge

DIS Computers needed a solution that could provide monitoring and security assessment capabilities to identify security threats before clients fell victim to them.

Solution

After switching from another RMM solution, DIS enjoyed Barracuda RMM’s:

Interface and usability, which was easier to learn than their previous RMM tool
Automated patch management capabilities
Site Security Assessment tool to identify and resolve security risks

Results

Using Barracuda RMM, DIS improved their:

Ability to detect security issues by over 60 percent
Visibility across all client sites
Ability to demonstrate the value of their services to their clients

Barracuda RMM drives MSP's efficiency and business growth

Barracuda RMM has been a big improvement from our previous RMM solution. The dashboard is so intuitive and easy to use that everyone on my team can access and use all of its capabilities. In just our first week using the solution, we were working much more efficiently and having the conversations with clients that lead to better security, service quality, and new business.”

Robert Najjar, Founder and President, DIS Computers