Partner Story

Crosslin Technologies

MSP drives efficiencies, upsells services with Barracuda RMM

About Crosslin Technologies

Headquartered in Nashville, Crosslin Technologies LLC is a fastgrowing managed services provider (MSP) that serves a wide range of small and medium sized businesses. As an independent business, Crosslin Technologies started its MSP business in 2014. Director of Information Technology Steve Moore shares, “We built the business from the ground up, as an MSP focused on security. Our team brings an extensive background in managed IT and security. We are veteran owned and most of our technical staff are also veterans. Our military backgrounds provide a level of discipline, professionalism, and courtesy that enables us to offer a great customer experience, with a continued focus on building a strong business.”

MSP Challenge

Crosslin Technologies required a solution that could deliver strong endpoint protection and network management services to build their business and reduce staff workload.

Solution

Crosslin chose Barracuda RMM for its:

User-friendly nature and easy set-up
Automation capabilities and monitoring policies
Alert Viewer, which helps technicians view alerts in a new window. The new window can be set upon a monitor for easier viewing.

Results

Using Barracuda RMM’s capabilities, Crosslin Technologies has:

Increased overall efficiencies by 20 percent
Eliminated the need to hire more staff
Created additional upsell opportunities using data derived from Barracuda RMM

Barracuda RMM's user-friendly nature drives improved efficiency

Time management is critical in our business and our technicians must be able to use our RMM with minimal training. Barracuda RMM is very easy to use and has the right capabilities and functionality. This has enabled us to improve efficiencies, add new services, and continue to protect our clients’ devices and networks."

Steve Moore, Director of Information Technology, Crosslin Technologies