ClearTec IT

About ClearTec IT

ClearTec IT is a client-centric managed IT services and consultancy provider helping businesses stay at the cutting edge, from cloud migration to automation and unified communications, in today’s increasingly digital world.Weeks before the global pandemic took hold in March 2020, the Essex-based MSP turned to Barracuda MSP to implement a remote monitoring and management (RMM) solution that would allow it to proactively cater to its customers. This meant maintaining systems, updating devices, and predicting and addressing customer needs before the phone ever rang.

MSP Challenge

ClearTec IT needed an RMM solution that could help:

• Proactively maintain and update systems and devices
• Address customer needs and security alerts before customers need to contact the MSP

Solution

ClearTec dealt with the rapid shift brought on by the pandemic, thanks to Barracuda RMM’s:

• Quick installations across multiple customer sites
• Real-time notifications for patches, software updates, and security alerts
• Scheduling updates and maintenance that limits customer downtime

Results

Thanks to Barracuda’s partnership on its RMM solution, ClearTec is now confident they can:

• Address the significant pain points of their customers’ email security
• Refer any question or concern to Barracuda and have it resolved in a very timely fashion

Barracuda partnership removes MSP headaches and elevates business