NOC and Help Desk Service Features
Extensive Product Expertise
Our technical team includes senior staff who are all highly trained to ensure the highest quality of service.
Extended Help Desk
Customers who require after-hour support can subscribe to the extended Help Desk and have access to toll-free calling, email, online chat, or ticket creation from their workstation.
Weekly and monthly reports outlining services delivered are provided to help the MSP communicate their value to customers.
The NOC Services team works with you to onboard new customers quickly – using best practices for alert configuration, notification rules, policy modules, and more.
Services available with Barracuda RMM
The only way to deliver solid cybersecurity is to protect every layer of the business. Combining the right layers in an intuitive delivery platform ensures that you have superior protection on all fronts while eliminating complexity.