Managed Backup Appliance
Our team monitors backups 24/7 and execute quick restores
With the Managed Backup Appliance service, you offer complete end-to-end backup and recovery with Barracuda Backup appliances, and we do the management. Our experts will monitor backups 24/7 and execute quick restores for disaster recovery.
Benefits to You
Why Managed Backup Appliances:
- Easily expand (or launch new) data protection and disaster recovery offerings
- Replace your legacy backup appliance(s) without retraining your techs
- Achieve drastic savings associated with staffing in-house backup technicians
- Create and deliver rebrandable reports and metrics that will highlight your data protection service effectiveness
- Get access to a dedicated services and support team
What’s Included
An experienced team of dedicated engineers will provide configuration, monitoring, maintenance, and management, including:
- Customized backup configurations based on your customers’ preferences
- 24/7/365 monitoring to ensure backups are successful
- Performance of necessary corrective action to complete failed backups
- Upon request, a full restore can be run by our team
- Notification of any communication disruptions from onsite equipment to our monitoring system
- A monthly consolidated report on backup successes, issues, and remediation
- Access to an exclusive support phone line
What to Expect
Our team will:
- Migrate your appliance(s) from any legacy solution
- Conduct remote installation services (pre-schedule required)
- Activate and configure the appliance(s)
- Set up backup event notifications
Service Level Objectives – Upon a backup error alert, you can expect:
- Alert review and analysis: Less than 4 hours
- MSP notification by phone/email: Less than 8 hours
- Troubleshooting/remediation: Less than 48 hours
- Post-event notification: Upon completion of remediation activities
Upon our receipt of a Move, Add, Change (MAC) request, you can expect:
- Execution of MAC requests: Within 48 hours
- Post-event notification: Upon completion of MAC request
Getting Started
Once you’ve completed your onsite installation, simply:
- Call our Professional Services Team
- Participate in a kickoff call to begin backup configuration
- Identify your internal point-of-contact information for any questions or updates
- We’ll take it from there
Ready to Learn More?
Contact your Partner Development Manager or Regional Account Director for more details. Or, email sales@barracudamsp.com.
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